Last Updated: February 13, 2026 | Version: 1.0
This Refund Policy applies to all paid services of the 国自然AI评审系统 (operated by Australia Natural Science Foundation Pty Ltd, ABN: 43 692 784 599).
2.1 Generally Non-Refundable: As this Service is a digital instant-delivery service, paid subscriptions are generally non-refundable once payment is processed.
2.2 Case-by-Case Evaluation: We understand that special circumstances may arise. If you have a reasonable refund request, we will evaluate it on a case-by-case basis.
2.3 Easy Cancellation: You may cancel your subscription at any time. After cancellation, the Service will continue until the end of the current billing cycle, with no further charges.
We may consider refund requests in the following situations:
3.1 Technical Failure: Service completely unavailable for more than 72 hours due to technical issues on our end.
3.2 Duplicate Charges: Duplicate billing due to system errors.
3.3 Significant Service Discrepancy: Major differences between actual service functionality and advertised content.
Refunds are generally not provided in the following situations:
• Review credits that have already been used
• Accounts terminated for violating Terms of Service
• Simply changing your mind or no longer needing the Service
• Dissatisfaction with AI review results (AI output is for reference only)
• Refund requests made after the billing cycle has ended
Method 1: Account Settings
After logging in, go to "Account Settings" → "Subscription Management" → "Cancel Subscription"
Method 2: Email Request
Send an email to info@ansf.com.au with "Cancel Subscription" in the subject line, and provide your registered email address.
Note: After cancellation, you may continue to use the Service until the end of the current billing cycle.
If you believe you qualify for a refund, please follow these steps:
Step 1: Send an email to info@ansf.com.au
Step 2: Include "Refund Request" in the email subject line
Step 3: Provide the following information:
• Registered email address
• Payment date and amount
• Detailed explanation of the reason for refund
Step 4: We will respond to your request within 14 business days
7.1 Approved refunds will be returned to your original payment account.
7.2 Credit/debit card refunds typically take 5-10 business days to process, depending on your issuing bank.
7.3 Once a refund is approved, the corresponding service privileges will be terminated immediately.
Important Notice: This Refund Policy does not exclude, limit, or modify any statutory rights granted to you under the Australian Consumer Law (ACL). If the Service has a major defect, you may be entitled to a refund under the ACL. For information about your consumer rights, please visit www.accc.gov.au
If you have any questions about refunds, please contact:
Email: info@ansf.com.au
Website: https://ai.ajns.science
Company: Australia Natural Science Foundation Pty Ltd
ABN: 43 692 784 599
© 2026 Australia Natural Science Foundation Pty Ltd. All rights reserved.